Reference

How macanbola Handles Your Personal Data

macanbola collects only the data needed to run your account, process withdrawals and keep your session secure — nothing more.

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyData deletion on requestNo third-party data salesJakarta & Surabaya region coverage
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macanbola How macanbola Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct an account detail or need to submit a formal data-removal request, our privacy support team is reachable seven days a week. Response times for data-related requests are within 48 hours on business days; urgent account-security concerns are escalated within two hours during operating hours of 08:00–23:00 WIB.

Team online

Live Chat

Start a live-chat session inside your account dashboard — available daily from 08:00 to 23:00 WIB. Our agents can flag a data request to the privacy team in real time without you needing to send a separate email.

Email Support

Send your data-access or deletion request to our dedicated privacy email address. Include your registered username and the last four digits of your DANA, OVO or GoPay number so we can verify ownership before processing the request.

Account Settings

Log into your macanbola account, navigate to Settings › Privacy, and submit a data-export request directly from the dashboard. The export file is prepared within 24 hours and delivered to your registered email address.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

macanbola applies a layered approach to data security — from the moment you deposit via QRIS through to the moment a withdrawal clears back to your OVO wallet.

End-to-End Encryption

All data transmitted between your device and our servers — including payment references for DANA and GoPay transactions — is encrypted with TLS 1.3. This applies to mobile browsers, the desktop site and any in-app session you open.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No third-party advertising cookies are placed on your device. You can review and clear all cookies via your browser's privacy settings at any time.

Account Security Controls

Two-factor authentication is available under Settings › Security. We recommend enabling it — especially if your account is linked to a GoPay or OVO wallet — so that password resets require a one-time code sent to your registered mobile number.

Data Retention Schedule

Transaction logs are retained for five years to meet financial-audit requirements where local law permits. Account activity records outside that window are purged on a rolling basis. You may request early deletion of non-financial data at any time through the Settings › Privacy page.

Third-Party Sharing Policy

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to complete your transactions. No personal data is sold to marketers or data brokers. Any third-party processor we use must meet the same encryption and retention standards we apply internally.

Your Right to Correction

If any detail on your account — name, address, linked payment method — is incorrect, you can submit a correction request via live chat or email. We aim to process verified corrections within three business days and confirm the change by email once complete.

Common Questions About Your Privacy at macanbola

These are the data and privacy questions we receive most often. If your situation is not covered here, our support team at 08:00–23:00 WIB can connect you with the privacy desk directly.

We collect your full name, email address, mobile number and date of birth during registration. Once you add a payment method such as DANA or OVO, we also store that payment reference to process future deposits and withdrawals on your account.

We share only the minimum data required with payment processors like GoPay and QRIS to complete your transactions. We do not sell your data to advertising networks, affiliate marketers or any unrelated third party — ever.

Log into your account, go to Settings › Privacy, and select 'Request Data Export'. We prepare a downloadable file within 24 hours and send it to your registered email. Alternatively, email our privacy desk with your username and registered mobile number for verification.

Yes. Submit a deletion request through Settings › Privacy or via our support live chat. Note that transaction records tied to DANA, OVO, GoPay or QRIS payments are retained for five years where local law requires it; all other data is removed within 14 days of a verified request.

Financial transaction logs are kept for five years to satisfy audit requirements where local law permits. Browsing and session data is retained for 90 days. Non-financial account preferences are deleted within 30 days of a confirmed account closure request.

When you close your account, we remove login credentials and personal preferences within 30 days. Transaction records linked to your DANA, OVO, GoPay or QRIS payments are retained for the legally required period, then permanently deleted from our systems.

We use session cookies to maintain your login and preference cookies to remember your display settings. No advertising cookies are used. You can disable or clear cookies in your browser settings at any time; doing so may require you to log in again on your next visit.

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